Refund and Returns Policy

UK Returns are Free Thanks for shopping at Health Foods and Therapies For You. If you are not entirely satisfied with your purchase, we’re here to help. We offer a free returns service within the UK, subject to the terms of this policy being met.

Returns must be notified with 14 days of receiving your items.
You must notify us of any returns via email at info@healthfoodsforyou.co.uk or call us on 01787 828262 before sending back any items and include your order number within the parcel.
Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
Any free gifts received with your order must be returned, if an order is cancelled.
Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.

Offers and Promotions

From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offers shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.

We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.
We will honour at the offer price any order placed by you before an offer ends, or is amended, withdrawn with the exception of allocated stock shortage for the specific offer.
We reserve the right to offer in our complete discretion different customers different special offers and promotions.

International returns

For international orders we are able to offer returns for items received as long as we receive notification within 7 days of receiving the items (info@healthfoodsforyou.co.uk or +44 1787 828262). Please ensure you quote your original order number.

Health Food and Therapies For You does not take any responsibility for the cost of returning the items or any duties/taxes incurred.
Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

International return policy if the customer fails to retrieve the parcel

For overseas parcels, if the customer fails to collect the parcel once notified by the International Postal Service any charges that we incur for the return of the parcel, will be charged to the customer.

Once the parcel is returned to there are 2 options:

If the customer would like the parcel re-sent, the customer will be charged the postage fee.
The customer can request a refund. In this case we will not refund the cost of the postage (this includes the original delivery cost and return postage fees).

On receipt of the returned item(s) we will refund the price paid for the goods to the original payment method. Delivery costs will not be refunded (exceptions apply).

Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. You can expect the refund to reach your account within 3-5 working days. If after 10 working days you have not received an email from us, call us on +44 1787 828262 or email us at info@healthfoodsforyou.co.uk

Order cancellations

You may cancel your order by contacting our customer service department on 01787 828262 from the UK or +44 1787 828262 from outside the UK within 12 hours of placing the order.
If you cancel your order after we have dispatched the products you must return the products in accordance with the returns policies above, unopened and in their complete packaging, to our head office address (see contact us).

Wrong item received

We apologise if you have received the wrong item by mistake and we aim to resolve this for you as quick as possible.
Please contact us as soon as you receive the wrong item and we will arrange for the wrong item to be sent back to us and a replacement/correct item to be sent back to you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Item missing

Sometimes items may have been accidentally missed out of the order or may have been out of stock with our suppliers.
If you do not receive a notification that remaining items are to follow in a subsequent delivery, please contact us within 7 working days of receipt to report your missing item.
We will investigate the matter immediately and resolve the problem.

Damaged or faulty items

We aim to keep our customers satisfied and apologies if you have received an item that is damaged or faulty.
If the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items declaration form.
For faulty items please contact us at info@healthfoodsforyou.co.uk or 01787 828262 from the UK or +44 1787 828262 from outside the UK and we will advise you on the next steps to receive a refund or replacement product.

Store returns

Standard return / exchange policy

We fundamentally believe you will be thrilled with the products you purchase from us. That’s because we go out of our way to ensure that they are just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon a credit note, which can be used to purchase in our retail stores In addition, please note the following applies:
1. Should you wish to return ten or more of the same product, you must return them to the Store where they were originally purchased.
2. In the case of items returned with a gift receipt, Health Food and Therapies For You will offer you a Health Food and Therapies For You Gift Card.
3. Opened products cannot be returned
4. Customers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. To qualify for a refund or replacement, products need to be complete with all components and original packaging.